By MISO &M Operations & Managed Services

Our Vision

To become the most trusted technology partner for digital transformation and smart governance, delivering integrated managed services, operations, and maintenance solutions aligned with Saudi Vision 2030.

Our Mission

To enable public and private entities to maintain high operational readiness and sustainable business continuity through the effective operation, management, and maintenance of technology infrastructure and critical systems, aligned with global best practices.

Our Objective

To elevate operational efficiency and service quality by delivering innovative solutions and advanced managed services that enable critical sectors and support the development of a smarter, more accessible digital ecosystem.

Overview(O&M) & Managed Services

The Operations, Maintenance, and Managed Services sector is a core pillar in ensuring the continuity, reliability, and efficiency of our clients’ technology and healthcare systems. This is achieved through the operation and maintenance of IT infrastructure and medical equipment in accordance with the highest quality standards, delivering exceptional levels of accuracy and dependability.
The company relies on specialized teams comprising experienced administrators, consultants, engineers, and technicians who cover the entire service lifecycle—from pre-sales and project management to ongoing operations—ensuring business continuity, continuous improvement, and the fulfillment of client requirements across both the technology and healthcare sectors.

We serve government, private, and non-profit sectors by providing qualified resources and advanced solutions in managed technology services, operations, and maintenance, supported by flexible and efficient service management. Through innovative solutions that enhance operational efficiency and the adoption of the latest technologies, we ensure the sustainability of technology and healthcare ecosystems, positioning ourselves as a trusted strategic partner for our clients.

Why Choose Us

High Operational Readiness

We ensure 24/7 continuity of systems and technology infrastructure through clearly defined Service Level Agreements (SLAs) and performance standards.

World-Class Managed Services

We apply global best practices in operations, maintenance, and IT governance to achieve compliance and operational efficiency.

Future-Ready Innovation

We leverage the latest information technologies to support digital transformation, enhance performance, and ensure long-term business sustainability.

key Success Stories – 2025

During 2025, the company achieved significant milestones through the execution and management of major strategic projects. These projects were distinguished by the delivery of comprehensive managed services, the effective deployment and management of qualified resources, and the achievement of high standards of quality and operational efficiency—supporting business continuity and accelerating digital transformation for the benefiting entities.

Network and Communication Services

Managed Services project for operating and managing Network and Communication Services for Saudi Electricity Company, covering approximately 422 branches across the Kingdom of Saudi Arabia.

Digital Infrastructure for 86 Hospitals

Operation and maintenance of digital infrastructure for 86 hospitals under the Ministry of Health, distributed across all regions of the Kingdom.

Integrated Enterprise IT System

Managed Services project for the operation, development, and maintenance of the integrated enterprise IT system at Imam Mohammad Ibn Saud Islamic University.

Operation and Maintenance of IT Systems

Managed Services project for the operation and maintenance of IT systems and services at Princess Nourah bint Abdulrahman University.

Operation and Maintenance of Digital Systems

Operation and maintenance of digital systems for the Royal Commission for Jubail and Yanbu.

Medical Devices and Equipment Repair

Maintenance and repair project for medical devices and equipment at the Riyadh Third Health Cluster.